SIP telephony can be integrated with other application systems such as CRM or call center software to provide more efficient and high-quality service, collect data on customer interactions, and minimize routine work. Flexible architecture allows you to quickly scale telephony with third-party services and connect any number of new users.
Large companies are switching to SIP because integrations allow them to collect data and work out the logic of redirection in detail. It is useful for businesses that have many specialists and departments.
MTS Exolve Case
An online store that receives 700 to 1,000 calls daily contacted malta consumer email list the MTS Exolve team, which is why operators do not have time to handle all requests. The call center was losing about 10-15% of clients. The customer set the task of minimizing the percentage of losses.
To do this, the team implemented SIP telephony and API integration with detailed analytics and a voice menu function. Now the company understands when the load increases and can process some requests without operators. IVR provides the client with basic information, such as:
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