Questions to ask the customer (proactive questions to draw out issues):

[joxet11299]

How is security management being handled? Are there any concerns? (It has been confirmed that a security system has not been implemented.)
What do you want to achieve with a security system?

Expected customer response
I am worried about security, so I started gathering information, but I am concerned about the support system since there are many overseas products.
I want to automate it, but it seems like it will be too costly.

Comments on customer responses
With our own products, we have multiple support members who can speak panama consumer email list both Japanese and English on hand at all times to provide support 24 hours a day, 365 days a year (customers already know about our support system, but we want to re-emphasize that we are better than our competitors).
Our products are reasonably priced among subscriptions -> We can operate within our budget because we thoroughly listen to customer needs before implementation (this puts the customer at ease).
Detailed explanation of our products.
The detailed explanation of our products focuses on comparisons with competing products (use product overview documents and comparison tables).
Show examples of competitors for the customer .


I want to consider the negative points that customers expect

Customers who have responded to negative comments
will also research competing products, so we will contact them again at a later date.