You will need to respond promptly to all customer support emails. Depending on the number of orders per day, this can quickly become a problem for large stores.
That's why it's best to install help desk and live chat plugins .
This way, customers can easily get an answer to their questions. Also, it is advisable to have a section dedicated to frequently asked questions to reduce the number of queries received.
You will have to answer questions such as:
What are the shipping rates for different locations?
What is the return or refund policy?
How do I install or use the product?
If you have a WordPress website for your online store, it’s reasonably easy to set up an sweden telemarketing data FAQ section. Here’s an example of a section created with the Heroic FAQs plugin :
FAQ preview Heroic FAQs
By choosing FBA, however, you can tap into Amazon's existing customer service. You don't need to hire virtual assistants or customer service representatives to handle all your return or refund requests.
Amazon also has a no-questions-asked return policy. Customers are assured that they can return items at any time and get a refund. When customers have an issue with an order or delivery, they simply need to contact Amazon’s customer service representatives through live chat.
Winner: FBA gives you access to Amazon's built-in support system. Customers have the peace of mind that they can always contact Amazon's trusted support team with any issues and return products within 30 days.
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