The article below will show readers the important elements of Customer Service work, let's find out now!
Key elements that a Customer service employee needs to know
Along with economic development, customer usa fax data satisfaction with a service is increasingly high. Therefore, a Customer service department to support customers before, during and after sales of a business is very necessary.
Therefore, Customer service is not only needed by large-scale, branded companies, but nowadays most businesses, even those just starting out, need a department specializing in Customer service .
Through practical experience, Customer service activities are not yet professionalized in our country but are often overwhelmed by sales activities.
Many companies and individuals focus only on sales activities and evaluate work performance only by the number of specific products and services sold.
Although I am not a sales or customer service person , I would like to share with readers the practical things that I have personally experienced when interacting with people who work in customer service and not feeling satisfied with them.
Hopefully these shares will have a positive effect on the Customer Service activities of Enterprises:
To sell successfully, you must understand what customers need.
When we want to buy an item, of course we already have a rough idea of that item in our mind: what we need to use it for, what are its specific functions, how much money we have, etc. Customer service staff must try to find out this information from customers in order to agree with the customer's choice or advise customers on other options. Never rush customers to buy while ignoring information about their needs.
Be sincere in giving the "gods" what they really need!
Talk less and listen to what customers say.
Many Customer Service staff make this mistake. When a customer shows interest and is looking for a product at their store, they immediately start talking about their store with hundreds of product types, how reputable their store is, how long it has been around, etc. In fact, customers already have an intention to buy something and they don’t need to hear such side information. The more they talk, the more likely the Customer Service staff will be judged by customers as boastful and arrogant.
