Satisfied customers tend to reciprocate, and word-of-mouth list of argentina whatsapp phone numbers marketing is far better than the company's own brand marketing. Nielsen's survey report shows that 26% of consumers around the world said that they know the brand through recommendations from others, and only 15% said that their loyalty comes from the brand's advertising content and marketing messages. Compared with ordinary consumers, loyal customers have higher lifetime customer value and spending amount. In a recent KPMG survey , 52% of consumers said that even if Aipai’s competitors offer lower prices and have more channels, fans will not change their minds.
In addition, the sustainable operation of a company is also deeply affected by its loyal customer base. The same KPMG report shows that 86% of consumers will recommend their favorite brands to others; and even if they have had a disappointing customer experience, 46% are still willing to repurchase. Nowadays, the market is full of various choices, dazzling consumers; at this time, loyalty is even more precious.
