Monitor your social networks

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Keeping track of your team’s social media activities may seem like an obvious thing to say, but the truth is that many companies neglect this important part of social media management. This is a mistake, especially when it comes to an environment that is open to opinions and constant points of view from different types of people.

To do this, have a monitoring and mention system on the main social media platforms and keep your social media team alert for any negative mentions.

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Empower your team to take action in response to the crisis

Train your team to act quickly in response to any sign of crisis on buy phone number list media. Divide the team into two types of agents: those who analyze and handle the crisis and those who respond to it. For this task, ensure that those involved have the skills and knowledge to respond quickly and coherently to the problem in question.

Create an action plan for social media management

Once your team is prepared for emergency situations, focus your efforts on identifying possible vulnerabilities that your company may have so that they can be mapped and documented so that your team has an action plan document and is prepared in case a crisis occurs.