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Before we dive into our list of the 20 best forum software solutions , let's take a closer look at what these solutions are and what makes them reliable.
The most common definition of forum software is as follows:
“Forum software is a solution that allows you to create online messaging platforms and allows users to communicate and share information.”
However, software developers are constantly working to improve their solutions. The same is venezuela phone number data true for the internet forum software industry. Therefore, a more appropriate definition of modern forum software would be the following:
“The online forum solution is designed to help businesses create and support large communities behind their brands, while facilitating communication between the business and customers, as well as between customers themselves.”
Still, reading the definition certainly won't explain everything these software solutions can do. Each popular forum software has unique features that set it apart from the competition.
The most powerful forum software will allow you to do much more than just create and manage an online forum. You can also create private forums, discussion boards, message boards, and community forums . For example, LiveAgent software has all the features you would expect from this type of software, but also offers features focused on customer support.
The reason why forums work well for customer support is that they create a space where customers can talk about their issues at length. They are also a great way to build community and encourage problem-solving among customers, which takes the burden off your customer support agents. Last but not least, forums are a place where no problem is too small to discuss, and where there is no rush to find a solution.
This has value for your entire business, not just your customers. New ideas and improvements can emerge from community discussions without the brand having to spend resources or effort to gather feedback.
The most common definition of forum software is as follows:
“Forum software is a solution that allows you to create online messaging platforms and allows users to communicate and share information.”
However, software developers are constantly working to improve their solutions. The same is venezuela phone number data true for the internet forum software industry. Therefore, a more appropriate definition of modern forum software would be the following:
“The online forum solution is designed to help businesses create and support large communities behind their brands, while facilitating communication between the business and customers, as well as between customers themselves.”
Still, reading the definition certainly won't explain everything these software solutions can do. Each popular forum software has unique features that set it apart from the competition.
The most powerful forum software will allow you to do much more than just create and manage an online forum. You can also create private forums, discussion boards, message boards, and community forums . For example, LiveAgent software has all the features you would expect from this type of software, but also offers features focused on customer support.
The reason why forums work well for customer support is that they create a space where customers can talk about their issues at length. They are also a great way to build community and encourage problem-solving among customers, which takes the burden off your customer support agents. Last but not least, forums are a place where no problem is too small to discuss, and where there is no rush to find a solution.
This has value for your entire business, not just your customers. New ideas and improvements can emerge from community discussions without the brand having to spend resources or effort to gather feedback.