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Freshservice is a comprehensive ITSM ecosystem that allows you to manage, monitor, and resolve all incidents that occur within your business operations. It enables you to handle customer inquiries, index incidents, and accelerate service delivery like never before.

Freshservice incident management capabilities also offer AI solutions that make it virtually effortless to handle all tickets, report issues, and resolve them at record speed with record ROI.

Advantages:
Excellent scalability
Fantastic security
Comprehensive solution
Comprehensive solution
Huge resource base
Disadvantages:
Focus on internal customers
Missing social media integration
Price list:
Freshservice pricing starts at $19 per agent per month for full-featured incident management, but can usa phone number data go up to $109 per agent per month if you're interested in exclusive features.

25. SolarWinds Service Desk

SolarWinds Service Desk software is another comprehensive solution for managing and monitoring IT incidents and services. It uses artificial intelligence to collect, index, consolidate, contextualize, and prioritize incoming tickets. Any issues can be fixed before they become a recurring occurrence.

It has an interesting deduping system that prevents the inbox from being flooded with the same requests. It also offers standardization of service request management. This is ideal given the two-way nature of ITSM systems, as it allows for optimal management, monitoring, and interaction between all parties.