Who has access to emails in HubSpot CRM?

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kumartk
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Joined: Tue Jan 07, 2025 6:00 am

Who has access to emails in HubSpot CRM?

Post by kumartk »

When you link a work email address to HubSpot, it doesn't affect HubSpot users' ability to view contacts . Users' ability to access and read records remains the same in both CRM and the HubSpot Sales Chrome extension. However, you can set permissions so that a user can only view contacts that they or their team owns.

You can grant a HubSpot user permission to see a contact record with everything associated with it, or you can deny them permission to see the contact entirely - however, there is no way to set permissions to only view emails sent by that user without being able to read emails from other HubSpot members. The HubSpot user can simply either see the contact with all messagesbelarus phone number data or not see the contact at all.

Setting the right level of access is a complex task that is explained in detail in the HubSpot User Permission Guide .

 

How to connect HubSpot CRM and your company email?
You will need Sales Access permissions or Account Access permissions .

A personal business email should be unique to each user and not shared with anyone else on the team. It should be the email address you normally use to send emails to your contacts or prospects, simply your personal business email address.

Verify which provider your email account is hosted with, then follow their instructions to connect your hosted mailbox to HubSpot . You can ask your IT department for help, or use MxToolbox to find the details for connecting your email domain.

💡 Step-by-step guide to connecting personal email to HubSpot

 

How does HubSpot protect the personal information we share?
Whenever HubSpot transmits or stores your and your customers' personal information, it works to protect it. For example, HubSpot encrypts data when it is exchanged with your computer and uses industry-leading security measures to prevent unauthorized or accidental network access.
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