Find out why your account was blocked
Posted: Tue Feb 18, 2025 6:06 am
Meta wants to help users, so they created a free BluePrint course for anyone who wants to learn more about advertising policies .
To resolve the situation, you need to find out why your ad account was restricted or blocked. First, make sure your account hasn't been hacked . If you see an ad in Ads Manager that you have no idea you're running, be alert. Change your account password and log out of all active devices. Check all Business Manager accounts to make sure no unauthorized person has access to them.
A common reason for blocking an advertising account is travel. If you have left the Czech Republic , your access to company pages and their accounts may be limited. In this case, you will receive a notification to verify your primary location. Please note that verification takes 3-5 days and requires that you have location enabled on your mobile device. This allows Meta to verify that you actually live in the location you are stating.
Don't forget about two-step verification
Facebook is more likely to block advertising accounts without two-step verification set up when logging in . This is due to access to a payment card on the one hand and insufficient security on the other. So make sure you have two-step verification turned on before running your first ad .
Don't forget about two-step verification
Identity verification
You may be asked to verify your identity due to unusual activity, creating a new business account, or uruguay phone number data other reasons . Of course, you wouldn't normally just send your ID or passport to someone, so you want to make sure that Facebook itself is asking you to do this. The answer is yes. You'll also find a request for identity verification in your email.
Identity verification when blocking an FB account
The procedure is simple. In the Business Suite, go to the Account Quality section , where in the upper right corner you will see a request to verify your identity. Scan your passport or ID card and upload it to the system. We recommend that you do not delay this matter . If you delay, you unnecessarily risk limiting your advertising account.
Don't miss the 30-day appeal deadline - it will be difficult after that
Address a limited or blocked ad account immediately. It won't fix itself. If you miss the 30-day appeal deadline, the block will be permanent. While there are still options to contact support, it's a long shot. Often without a successful outcome.
To resolve the situation, you need to find out why your ad account was restricted or blocked. First, make sure your account hasn't been hacked . If you see an ad in Ads Manager that you have no idea you're running, be alert. Change your account password and log out of all active devices. Check all Business Manager accounts to make sure no unauthorized person has access to them.
A common reason for blocking an advertising account is travel. If you have left the Czech Republic , your access to company pages and their accounts may be limited. In this case, you will receive a notification to verify your primary location. Please note that verification takes 3-5 days and requires that you have location enabled on your mobile device. This allows Meta to verify that you actually live in the location you are stating.
Don't forget about two-step verification
Facebook is more likely to block advertising accounts without two-step verification set up when logging in . This is due to access to a payment card on the one hand and insufficient security on the other. So make sure you have two-step verification turned on before running your first ad .
Don't forget about two-step verification
Identity verification
You may be asked to verify your identity due to unusual activity, creating a new business account, or uruguay phone number data other reasons . Of course, you wouldn't normally just send your ID or passport to someone, so you want to make sure that Facebook itself is asking you to do this. The answer is yes. You'll also find a request for identity verification in your email.
Identity verification when blocking an FB account
The procedure is simple. In the Business Suite, go to the Account Quality section , where in the upper right corner you will see a request to verify your identity. Scan your passport or ID card and upload it to the system. We recommend that you do not delay this matter . If you delay, you unnecessarily risk limiting your advertising account.
Don't miss the 30-day appeal deadline - it will be difficult after that
Address a limited or blocked ad account immediately. It won't fix itself. If you miss the 30-day appeal deadline, the block will be permanent. While there are still options to contact support, it's a long shot. Often without a successful outcome.