Eliminate Mundane Tasks With the Help of AI
Posted: Thu Feb 13, 2025 8:33 am
In this episode of the Customer Service Secrets Podcast, Gabe Larsen has a heart to heart with fellow business leaders, urging them to take advantage of the benefits of chatbots in customer service. Chatbots are also fantastic tools for lightening agent load, allowing them to tackle more complex customer inquiries. Tune in to the full podcast episode to learn more!
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Many CX agents deal with low-level customer problems all day long, when their skills saudi arabia phone number list and energy would be best spent elsewhere. Virtual agents are the perfect solution for this. With the right AI, repetitive and mundane tasks are automated, thus saving real agents time and allowing them to focus on more complex inquiries. This helps agents to dedicate more time and care to a wider array of customers.
Consumers are also increasingly expecting to deal with chatbots. Kustomer research indicates younger generations have a much higher appetite for self-service and chatbots than older generations, with 77% of consumers under 25 saying that they find chatbots to be helpful.
Menial bits of the conversation like name, order number and reason for contact can all be automated. This results in faster solutions, higher CSAT scores, and lasting customer loyalty. As Larsen explains:
“For these types of inquiries, chatbots, I think they can be a huge advantage because with the additional time your agents have, they then have the freedom to be more empathetic, more engaging with other customers, as I mentioned, who might require that little bit extra attention.”
Admittedly, not all chatbots will work for every industry. They’re not the perfect, be all, end all solution for faster CX. To deliver fantastic service there still needs to be an element of human empathy tangible for your customers. AI is certainly capable of this, but it helps if customers know they can still contact an agent if needed.
Listen and Subscribe to Our Podcast:
Many CX agents deal with low-level customer problems all day long, when their skills saudi arabia phone number list and energy would be best spent elsewhere. Virtual agents are the perfect solution for this. With the right AI, repetitive and mundane tasks are automated, thus saving real agents time and allowing them to focus on more complex inquiries. This helps agents to dedicate more time and care to a wider array of customers.
Consumers are also increasingly expecting to deal with chatbots. Kustomer research indicates younger generations have a much higher appetite for self-service and chatbots than older generations, with 77% of consumers under 25 saying that they find chatbots to be helpful.
Menial bits of the conversation like name, order number and reason for contact can all be automated. This results in faster solutions, higher CSAT scores, and lasting customer loyalty. As Larsen explains:
“For these types of inquiries, chatbots, I think they can be a huge advantage because with the additional time your agents have, they then have the freedom to be more empathetic, more engaging with other customers, as I mentioned, who might require that little bit extra attention.”
Admittedly, not all chatbots will work for every industry. They’re not the perfect, be all, end all solution for faster CX. To deliver fantastic service there still needs to be an element of human empathy tangible for your customers. AI is certainly capable of this, but it helps if customers know they can still contact an agent if needed.