Collaborative features

[tasnimsanika7]

Call queuing: Give inbound callers the option to remain in queue until one of your agents is available to talk.
Ring groups: Route calls to teams grouped by location, language, skill, or any other trait you’d like.
Parallel calls: Put your current conversation on hold and simultaneously start a separate call with a third party.
Unlimited concurrent calls: Take or place as many calls as you would like—simultaneously—on the same phone number.
Queue callback: Give callers the power to opt out of a waiting line and receive your canada phone number list outbound reply at a later time.
Time-based routing: Set team and/or individual working hours to assure calls are routed only to available employees.
Call recording: Review call recordings to help confirm details, monitor quality, and guide training sessions.
Pause-resume recording: Keep your callers’ sensitive information secure by temporarily pausing call recording as needed.

These features are ideal for teams that need to collaborate frequently:

Shared contacts: Create and share selected contacts with your team so everyone can follow the conversation.
Warm transfer: Give your teammates the option to quickly speak to one another before transferring a live call.
Shared call inbox: Get a complete perspective of calls that require a follow-up and archive old assignments as you go.
Call commenting & assignment: Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list.
Productivity features
These features help increase productivity:

Desktop notifications: Get incoming call alerts sent to your screen and start the conversation by clicking the banner.
Ring on speakers: Reduce your missed call rate by ensuring all inbound calls ring loud and clear in your workspace.
Click to dial: Save minutes every day by launching calls in the Aircall app with a single click.
Forward-to-phone: Stay in touch even when your office is out of reach by forwarding calls to your mobile device.