Quick responses no matter
Posted: Tue Feb 11, 2025 8:07 am
As your company grows and enters new markets, prepare to offer:
when customers need to reach out
Omnichannel support that recognizes customers’ preferred channels
Engagements that respect differences in local cultures
First-contact resolutions that are short, friendly, and effective
Benefits of Global Support Teams
The quality of a brand’s customer support directly links to trust. If customers are worried uk phone number list they’ll be left on their own when they have questions or challenges with a product or service, why should they go through with a purchase?
According to a PwC study, 38% of consumers said providing exceptional customer service impacts which brands they regularly buy from.
It’s one thing to aim for exceptional service when you’re running a single contact center with a small team of agents. To do so on a global scale requires being strategic about how you allocate resources, the technologies that enhance support processes, and the way you train and manage agents.
No wonder Gartner found 64% of customer support leaders are focused on business growth. While service and support might have once been considered a cost center, organizations are recognizing that going global is a great way to position themselves to:
when customers need to reach out
Omnichannel support that recognizes customers’ preferred channels
Engagements that respect differences in local cultures
First-contact resolutions that are short, friendly, and effective
Benefits of Global Support Teams
The quality of a brand’s customer support directly links to trust. If customers are worried uk phone number list they’ll be left on their own when they have questions or challenges with a product or service, why should they go through with a purchase?
According to a PwC study, 38% of consumers said providing exceptional customer service impacts which brands they regularly buy from.
It’s one thing to aim for exceptional service when you’re running a single contact center with a small team of agents. To do so on a global scale requires being strategic about how you allocate resources, the technologies that enhance support processes, and the way you train and manage agents.
No wonder Gartner found 64% of customer support leaders are focused on business growth. While service and support might have once been considered a cost center, organizations are recognizing that going global is a great way to position themselves to: