Continuous improvements

[armdrejoan]

If you use tags to segment or classify your customers, you'll be happy to know that we've integrated Contact Tag filters into several areas of Latest Mailing Database to streamline your processes:

Agent Console: Agents can now filter ongoing chats or new messages by specific tags. This allows for more efficient prioritization and management of relevant chats. Learn more →
Chat viewer in Latest Mailing Database

Audit: Auditors can filter chats associated with contacts with specific tags, making it easier to monitor and review agent management. Learn more →


Contact Manager: In this section, you can filter contacts by one or more tags and export them for your campaigns. Learn more →
Contact tags in Latest Mailing Database

Advanced Tag Management
You can now manage your contacts' tags directly from the Contacts Manager. This new feature will allow you to:

Quickly view the tags associated with each contact.
Correct or add new tags efficiently.
Always keep your contact database updated and correctly segmented.
For more information, see details of this feature.

Tag management in Latest Mailing Database

Fixed sending and receiving audio from the Mobile App on IOS.
We have fixed the time restriction imposed by Meta for usa phone number list images of advertising pieces. Now these pieces, coming from Facebook message campaigns, and images of products sent by users from the WhatsApp catalogue, will always be available.
The AI ​​assistant has arrived on the Android and iOS Mobile App. Now you can be part of the 60% of our customers who use it to improve the writing of texts, summarize information or change the tone of responses.Integration with WhatsApp Flows
WhatsApp API introduces an innovative update: Flows. This tool allows your customers to perform actions easily and directly within WhatsApp. Therefore, with this integration you will be able to design and create interactive experiences with user interface components that integrate perfectly into your conversations.

Man with WhatsApp Flowchart

What does this mean to you?
This feature is already available in Latest Mailing Database, so our development team is ready to assist you in the implementation.

Flows use cases
When we talk about designing and creating interactive experiences, we mean that you will be able to integrate the following actions into your chats with customers.