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Author Information
Kaori Muto
Kaori Mutoh
Since joining SAP Japan Co., Ltd. in 1993, he has worked in the IT industry until the end of his career. He has served as the head of the marketing or alliance partner program (channel business) department, including setting up Japanese subsidiaries, at several foreign IT companies (mainly software vendors). He has business experience in the fields of ERP, BPM, ECM, and OSS. Since 2018, he has been working as a freelance sales and marketing support consultant for IT and marketing service companies, a writer (specializing in IT and marketing trends), and an external mentor for management and junior marketers.

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all marketing Sales Inside Sales Management Customer Success Business Process
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