a look at how the CRM market will develop in the future
Posted: Sun Feb 02, 2025 6:59 am
According to the domestic customer experience (CX) related software/CRM application market forecast announced by IDC Japan in June 2024 , the domestic CRM application market is expected to grow 13.4% year-on-year in 2023, with a market size (sales basis) of 249,786 million yen, and to continue to grow at an average rate of 10%, reaching a market size of 291,790 million yen in 2026. In Japan, where most businesses are small and medium-sized enterprises, the hurdle of introducing SFA/CRM due to its high cost remains high. However, given the urgent need to implement telework and move sales activities online, there is a possibility that introducing SFA/CRM tools before competitors will give companies a significant advantage, so it is likely that the number of companies considering introducing them will continue to increase.
Salesforce Costs
Salesforce implementation takes approximately 3 to 6 months and requires an initial fee and monthly license fee. Depending on what you want to achieve with Salesforce and your budget, the initial fee varies from guatemala consumer email list hundreds of thousands of yen to tens of millions of yen depending on the company. On the other hand, the license fee consists of the product and the edition. An edition indicates the level of functionality that can be used, and its definition varies from product to product. Here, we will introduce the editions of Sales Cloud and Service Cloud.
Starter : A simple CRM suite for small teams
Professional : CRM for sales, with contract and quote functions
Enterprise : All Professional functions + CRM for sales that can be customized to suit your company and Web API
Unlimited : All Enterprise functions + CRM with predictive AI and developer support
Einstein 1 Sales : Einstein Copilot, which includes all Unlimited functions plus generative AI For details on the costs of all Saleforce products, please refer to
Salesforce's Salesforce product price list
. When implementing Salesforce, it is rare to implement a single product, such as Sales Cloud or Service Cloud. By managing data from not only the sales department but also the marketing and sales support departments within Salesforce and centralizing internal information, it is possible to improve operations throughout the company, so many companies decide to introduce multiple Salesforce products for the success of the entire company. However, it is important to note that one company can only have one edition. For example, if you introduce two products, Sales Cloud and Service Cloud, the Professional edition of Sales Cloud is sufficient, but if you want to use the Enterprise edition of Service Cloud, you will also need to introduce the Enterprise edition of Sales Cloud.
Salesforce Costs
Salesforce implementation takes approximately 3 to 6 months and requires an initial fee and monthly license fee. Depending on what you want to achieve with Salesforce and your budget, the initial fee varies from guatemala consumer email list hundreds of thousands of yen to tens of millions of yen depending on the company. On the other hand, the license fee consists of the product and the edition. An edition indicates the level of functionality that can be used, and its definition varies from product to product. Here, we will introduce the editions of Sales Cloud and Service Cloud.
Starter : A simple CRM suite for small teams
Professional : CRM for sales, with contract and quote functions
Enterprise : All Professional functions + CRM for sales that can be customized to suit your company and Web API
Unlimited : All Enterprise functions + CRM with predictive AI and developer support
Einstein 1 Sales : Einstein Copilot, which includes all Unlimited functions plus generative AI For details on the costs of all Saleforce products, please refer to
Salesforce's Salesforce product price list
. When implementing Salesforce, it is rare to implement a single product, such as Sales Cloud or Service Cloud. By managing data from not only the sales department but also the marketing and sales support departments within Salesforce and centralizing internal information, it is possible to improve operations throughout the company, so many companies decide to introduce multiple Salesforce products for the success of the entire company. However, it is important to note that one company can only have one edition. For example, if you introduce two products, Sales Cloud and Service Cloud, the Professional edition of Sales Cloud is sufficient, but if you want to use the Enterprise edition of Service Cloud, you will also need to introduce the Enterprise edition of Sales Cloud.