This third part refers to the production of the project

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 Service strategy

Here the focus is on understanding the real  objectives of the IT area , always directing changes in management strategies. This is where the manager will define the strategies that will be executed. This stage is closely linked to the real needs of the business.


 Service project

This part is aimed at defining the solution that will be used. It is at this stage that all the ideas outlined in the previous stage will be put on paper.


Service Transition

This is the stage in which the   IT team   will work on executing the services in a controlled manner, in accordance with the organization's change management. Everything here is directly connected to change management in companies.


Service operation

This stage aims to ensure that   IT processes and canada phone number data activities  are carried out with the highest quality, all in accordance with the company's business objectives.


This is when the activities performed by the IT team will make the  services available to customers . At this stage, it is essential that all services are delivered without failures.


Continuous service improvement

Once the service is fully operational, it is very important to implement   continuous improvements in IT services.  This step is essential for the company's constant growth and, consequently, customer satisfaction.


The main goal here is to not only identify but also implement possible additional improvements to the services. This is the stage where all IT services will be reviewed.


After all, how can we ensure that ITIL services are efficient?

In order to spread the ITIL methodology in your company , we will highlight the main certifications that help employees to perform IT services with excellence. Read carefully!


ITIL Foundation

The objective is to assess professionals' basic knowledge of the ITIL method. As a result, ITIL Foundation requires mastery of practices, processes, terminology and goals related to service management.


ITIL Practitioner

The main purpose of this certification is to verify whether IT professionals are capable of implementing the technical knowledge of the ITIL Foundation in a practical manner. In other words, it verifies whether employees really know how to perform tasks following the standards of this methodology.


ITIL Intermediate

After obtaining the two previous certifications, it is possible for the professional to deepen their knowledge of ITIL. However, it is advisable for the professional to have at least two years of experience in the IT area in order to seek the ITIL Intermediate certification. This is because it is necessary to have greater experience in order to understand how the methodology influences the progress of Information Technology services.


ITIL Expert

It is a certification designed for those who wish to achieve leadership positions. The reason is that it requires professionals to have knowledge focused on performing functions and leading people in projects.


ITIL Master

It is recommended for senior leadership positions, but it is necessary to have at least 5 years of experience with ITIL to obtain it.


It is worth noting that there is also the Cobit Certification, whose goal is to improve IT governance, ensuring good service administration and risk management aligned with a company's core business.