Fun fact: At WPBeginner, we use Nextiva for our call center . It allows our teams to easily handle customer calls from anywhere in the world without using their personal mobile numbers.
Nextiva makes call management a breeze. You can route calls based on priority and skill, with easy transfers between agents. Plus, you can offer callback request options, allowing customers to choose when to receive a call for added convenience.
Pros of Nextiva:
Improved calling experience : See caller details on screen to prepare conversations and improve costa rica telemarketing data your agents' service.
Intelligent Routing – Use Interactive Voice Response (IVR) to route calls to the right agents based on their schedule, skills, priority, and more.
Call Recording – You can record, pause and replay customer interactions at any time for future reference.
Reliable Service – Enjoy an industry-leading 99.999% uptime guarantee, meaning you never have to worry about losing your connection in the middle of a conversation.
Cons of Nextiva:
Limited Unlimited Calling – Nextiva’s Unlimited plan is currently only available in the United States and Canada.
Pricing: Core plans start at $30 per user per month, billed annually. In addition to phone support features, these plans include team communication tools like video conferencing, group email, file sharing, and more.
You can also use our Nextiva coupon to get 40% off your first purchase, which means you can get started with just $21 per user per month.
If you want to use the telephone service to support your customers, you can upgrade to the Power Suite plan to access the inbound call center features.
Why we chose Nextiva: It's a great alternative to Zendesk if phone support matters to your business. Its comprehensive call center features make it easy to support customers over the phone.
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