2. Personalize Customer Experiences
As technology evolves and customer preferences change, personalization has become essential to our interactions with customers.
As of 2023, more than half (56%) of surveyed customers were dj email list likely to buy again from a retailer offering personalized experiences.
A chatbot for lead generation can collect and analyze data from past customer interactions and browsing history to deliver personalized responses and recommendations, which significantly improves the customer experience.