Have you ever thought about how much time your customer service team spends answering the same questions about the same products? What if there was a way to automate this?
In this article, we’ll explore how messaging automation with chatbots can solve this problem and how to choose a chatbot that’s right for your business.
According to a survey carried out by Drift during the pandemic, 87.2% of consumers interviewed had positive experiences when using chatbots to solve problems.
This statistic reinforces the kazakhstan mobile database of message automation to improve customer experience and increase sales. Below, learn everything about this tool to transform your business. Enjoy your reading!
What is a chatbot?
A chatbot, also known as a conversational bot, is an automated conversation system that uses artificial intelligence to simulate human service and dialogue. They are commonly used by companies in customer service, sales, and technical support platforms .
It is a valuable tool for improving the customer experience and relieving the day-to-day manual tasks of support and sales teams. Through bots, routine activities such as scheduling meetings, booking hotel rooms, selling products and much more can be scheduled .
Additionally, customer relationship management (CRM) systems can be integrated with the tool to provide valuable insights into consumer behavior and solve more complex tasks.
Chatbot: how to adapt your store to new technologies
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