Shopify-powered store Death Wish Coffee

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One advantage of the quizzes is they start personalizing the browsing experience immediately. Asking for a name and email address first in exchange for a discount is still effective. But a customer who submits their email gets the same welcome flow as the next customer who submits their email. Octane AI gives each customer a unique immersion in your brand as soon as they visit your storefront.

Key features

Offers multiple customizable quiz templates
Single-question pop-ups encourage customers to engage with your site
Pricing

After free trials, Octane AI starts at $50/month based on store revenue.
4. Gorgias: Improve the post-purchase experience with customer support
Gorgias is an omnichannel customer support integration specifically designed for eCommerce businesses. It’s an essential app for creating post-purchase customer support experiences that reflect positively on your brand.

With so many communication options available, Gorgias lets customers contact brands via email, voice, SMS, chat, and even Facebook Messenger. According to Zendesk’s 2022 Customer Experience Trends report, 93% of customers will spend more when companies offer their preferred option to reach support.
Company uses Gorgias to let customers track orders via live chat and ask questions about products germany phone number list they might want to add to their next order. Agents can respond in real-time.


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In addition, Gorgias makes agents more efficient by improving their workflows. Agents can access a customer’s complete communication and Shopify order history from a single dashboard.


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That way, if a customer is calling about an unresolved issue, the agent doesn’t need to ask the customer to state the problem again.

Key features

If you also use Okendo, you can trigger a support ticket whenever a customer submits a negative review.
Seamless integration with your Shopify product listings means agents can update orders from within Gorgias.