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Profits, productivity and operational efficiency are important, but ensuring company compliance has become the main concern for leaders and managers. The reason? Organizations that respect the rules are more valued by investors. Therefore, it is necessary to include good ITSM practices in all processes.

The English acronym refers to the management of information technology services ( information technology service management ). These are techniques, tools and proposals that accompany – and monitor – the entire journey of IT solutions used in the corporate day-to-day. Its main function is to ensure that the systems work and deliver the best results.

This concept has allowed organizations to achieve new chile phone number data business goals. Managers have realized that results are enhanced when technology is used to its full potential – and to achieve this, it was necessary to create rules and protocols that would facilitate the monitoring of software for possible failures and updates.

This has led companies to ask themselves: how can this efficiency be guaranteed in other departments and teams? In this case, technology emerges as an ally not by providing solutions, but by facilitating processes. Good ITSM practices can be replicated with planning and attention.

The only question is how to do this. How can we ensure that the pillars of this strategy are present throughout the company? It is not easy, of course, but it is possible to achieve the desired objectives in the production routine with the same techniques used in IT management.

It's about culture, not technology
Initially, it is important to understand that this is a process and not an isolated measure. In other words, encouraging the adoption of initiatives that improve employee productivity and result in strategic gains should not be done overnight – nor should it depend exclusively on technological solutions.

Implementing good ITSM practices requires significant changes in the company's culture, vision and values. The success of these practices depends on the alignment that departments and, more deeply, their professionals have with the objectives and goals proposed for the business.

In short: it doesn't matter if you have the best technological solution, capable of optimizing people's work, or even the most efficient work proposal if everyone involved doesn't know how to take advantage of this advantage!

What are the pillars of good ITSM practices in other companies?
There are numerous techniques and initiatives related to IT service management. However, it is possible to group them into three main points that can be incorporated into other areas of the company. Check them out:

Process monitoring

Whether in technology or other departments, good ITSM practices require management to monitor and track all processes. It is necessary to search the system (or, in this case, the organization) for possible errors and failures that could compromise the final result.