Why use a welcome message on WhatsApp?
Posted: Sun Jan 05, 2025 6:50 am
In this article, we're going to look at why it's important to optimize your WhatsApp Business welcome messages. To do so, we'll use four examples of best practices that we hope will inspire you. Let's go!
Automate your WhatsApp welcome messages with Brevo
Let automation work for you and send personalized messages to your customers when they need it, thanks to automation scenarios.
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Brands have the WhatsApp Business app at their disposal, which works in a similar way to the regular version of the app, but allows them to create a business profile. With it, they can handle orders, make appointments with customers, answer questions about products, etc. The possibilities are very varied depending on the type of organization.
WhatsApp is an instant messaging app. A long wait can lead to frustration and a negative customer experience. WhatsApp Business welcome messages are automated and help avoid these situations. They represent the start of the relationship with the customer on the app and should show your willingness to serve them as best as possible, even if you are not available to write to them personally at that precise moment.
Some companies go even further and automate responses to frequently poland telegram data asked questions from customers, such as how long an order takes to arrive or how to return a product.
To ensure that communication via WhatsApp is as smooth as possible, it is important to at least have your welcome message ready as soon as possible. This way, while your team cannot respond personally, the customer is already in contact with your brand's tone of voice and branding. They will feel welcomed and their user experience will undoubtedly be more positive.
Examples of welcome messages on WhatsApp
Now that the advantages are clear, it's time to get down to business: how to write the welcome message hat should it contain? One message or several? The answers depend on the profile of each company and the expectations of the customers.
To get you started, let's look at some practical examples of welcome messages on WhatsApp Business:
Automate your WhatsApp welcome messages with Brevo
Let automation work for you and send personalized messages to your customers when they need it, thanks to automation scenarios.
I want to open my free account
Brands have the WhatsApp Business app at their disposal, which works in a similar way to the regular version of the app, but allows them to create a business profile. With it, they can handle orders, make appointments with customers, answer questions about products, etc. The possibilities are very varied depending on the type of organization.
WhatsApp is an instant messaging app. A long wait can lead to frustration and a negative customer experience. WhatsApp Business welcome messages are automated and help avoid these situations. They represent the start of the relationship with the customer on the app and should show your willingness to serve them as best as possible, even if you are not available to write to them personally at that precise moment.
Some companies go even further and automate responses to frequently poland telegram data asked questions from customers, such as how long an order takes to arrive or how to return a product.
To ensure that communication via WhatsApp is as smooth as possible, it is important to at least have your welcome message ready as soon as possible. This way, while your team cannot respond personally, the customer is already in contact with your brand's tone of voice and branding. They will feel welcomed and their user experience will undoubtedly be more positive.
Examples of welcome messages on WhatsApp
Now that the advantages are clear, it's time to get down to business: how to write the welcome message hat should it contain? One message or several? The answers depend on the profile of each company and the expectations of the customers.
To get you started, let's look at some practical examples of welcome messages on WhatsApp Business: