A CRM For Customer Service
Posted: Sun Dec 15, 2024 7:14 am
With efficy, your customer service will take a 180-degree turn!
Discover how any of our solutions will help you take your business to the next level.
Every company that offers support needs an ally to assist them with all the requests made by their clients. And above all, to allow them to give a quick response, regardless of the contact channel they have (social networks, intercom, web form, etc.)
With efficy you can optimize all your administrative management thanks to its flexibility and openness, managing to build relationships that last over time.
Imagine, all your administrative procedures, documentation, results measurement, etc., can be done in one place.
With a CRM for customer service you get
Managing your workflow
Personalize customer relationships
Measure and analyze your processes
Build loyalty and win more negotiations
Connect with your customers
Whatever the contact channel, efficy helps you bulk sms australia with any request your clients may have.
It offers a quick response thanks to the tool's artificial intelligence, thus building an effective database that helps increase relevance and analyze your users' journey.
Take your customer relationship further
Offer a 100% personalized service, thanks to the history you have in any of our software. This is ideal, because it helps your team to be more agile and effective with your clients.
In addition, they will have:
A unified and secure database
Unlimited storage of documents such as: invoices, videos, images, everything you work on in Word 365, emails and much more.
Adaptable operating system according to your needs
360 view of your customers,
And more!
Managing social media within the customer service department
Our CRM solutions manage requests and complaints sent from social networks (Twitter, Facebook, etc.) like any other contact channel.
Thanks to the CRM program, advisors can view messages and respond directly either in private or public mode.
efficy CRM identifies and captures customer complaints in digital spaces, even if they are not sent to you directly.
Discover how any of our solutions will help you take your business to the next level.
Every company that offers support needs an ally to assist them with all the requests made by their clients. And above all, to allow them to give a quick response, regardless of the contact channel they have (social networks, intercom, web form, etc.)
With efficy you can optimize all your administrative management thanks to its flexibility and openness, managing to build relationships that last over time.
Imagine, all your administrative procedures, documentation, results measurement, etc., can be done in one place.
With a CRM for customer service you get
Managing your workflow
Personalize customer relationships
Measure and analyze your processes
Build loyalty and win more negotiations
Connect with your customers
Whatever the contact channel, efficy helps you bulk sms australia with any request your clients may have.
It offers a quick response thanks to the tool's artificial intelligence, thus building an effective database that helps increase relevance and analyze your users' journey.
Take your customer relationship further
Offer a 100% personalized service, thanks to the history you have in any of our software. This is ideal, because it helps your team to be more agile and effective with your clients.
In addition, they will have:
A unified and secure database
Unlimited storage of documents such as: invoices, videos, images, everything you work on in Word 365, emails and much more.
Adaptable operating system according to your needs
360 view of your customers,
And more!
Managing social media within the customer service department
Our CRM solutions manage requests and complaints sent from social networks (Twitter, Facebook, etc.) like any other contact channel.
Thanks to the CRM program, advisors can view messages and respond directly either in private or public mode.
efficy CRM identifies and captures customer complaints in digital spaces, even if they are not sent to you directly.