Consider their opinions carefully. Don't belittle or dismiss what you're hearing, and don't show disrespect.
Of course, you don't have to agree with everything they say, but wait until they have fully expressed their point of view.
Be proactive in asking questions at the right time.
You will have questions about what you hear. And germany business fax list when the time is right, ask questions to confirm information, which is also a way to show you care.
Don’t steer the conversation in your direction. When the speaker suddenly brings up something that interests you, it’s easy to get drawn in and interrupt the speaker to talk about the same topic.
And often results in the speaker changing the subject to your story.
Good listeners let the other person take the lead. The best way to do this is to keep the question in mind and ask the question after the speaker has said what they want to say.
While listening, you should not think about what you are going to say next. Because if you do, you will not focus on what the other person is saying.
Respond to what customers are talking about
Sometimes you want to encourage the speaker to continue. Show that you are still paying attention by simply saying, “So what you mean is…” or “Let me see if I understand you correctly…” and repeat back what you think you heard.
This is also a way to steer the speaker to a new topic that they themselves did not intend to talk about.
Use body language
Face them and look them in the eye. Don't put anything between you and the speaker. If possible, step away from the table and sit next to them.
Also, don't cross your arms, lean away from the speaker, turn your face away, look around the room, or glance at your computer screen or reading. Really pay attention to the speaker.
