GDPR is an EU regulation that came into force in 2018. It contains regulations on the protection of individuals in connection with the processing of their personal data, as well as provisions on the free chinese overseas america phone number data flow of such data. They oblige, among others, telephone consultants working in call centers or customer service departments to ensure that the so-called GDPR formula appears at the beginning of the conversation - without any omissions or abbreviations .
The person who is being called by a telemarketer should find out the identity and contact details of the administrator of their data. This is especially necessary for people who, despite previously giving consent to the processing of their data, would like to withdraw it or change the data provided.
Some organizations have personal data inspectors appointed by them. In such cases, it is also necessary to provide their data. However, it is not necessary to mention them by name.
The essential purpose of data transfer and the possibility of changing it
The person to whom the telephone call is made should also obtain information about the purpose of processing personal data , because consent to this is always given for a strictly defined purpose. Meanwhile, using them for any other purpose than the consent granted is unlawful.
The interlocutor must also find out if there are other recipients of their personal data, and what the period of their storage is. The rights of data owners are also important here, i.e. GDPR information on the right to access, but also to completely delete, rectify or limit their processing.
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GDPR consent – the interlocutor has the right to change his or her mind
Although the interviewee has previously given consent to the processing of their data, they may consider that it was obtained illegally or simply change their mind. Therefore, they should be informed about which authority they can report it to.
The telemarketer or customer service employee should also state on what basis the personal data of the caller is processed , e.g. it may be necessary in connection with the conclusion of a contract, or in a given case it is required by specific legal regulations. The caller should also be informed about the possibility of resigning from the processing of data and what this may result in for him.
GDPR in practice – a program for recording voice messages
Reading the entire GDPR formula is quite burdensome for telemarketers and customer service employees, as well as for the customers themselves . Therefore, in practice, special programs are used to record voice messages , which allows interviewers to avoid reading the formula every time they call the customer. Such a solution is convenient for both parties and at the same time compliant with the applicable regulations.
