Improve customer experience using self-service platforms
Posted: Wed Dec 11, 2024 4:19 am
With consumers increasingly seeking a more emotional connection with companies, trust is becoming an increasingly important factor in ensuring long-term growth. In fact, trust is one of the values that 63% of Spaniards associate with their everyday brands.
Providing a quality customer bc data america phone number experience is the most effective way to gain customer trust, but it's not as easy as it seems. The service standards that customers expect are becoming increasingly high, which means that in order to establish an emotional connection with them, your business must be available at all times.
In this highly competitive and multifaceted environment, technology is essential to ensure a truly differentiated value proposition. But how can companies achieve this?
Empower your customers with self-service platforms
There’s no doubt that today’s consumers want to be in control. According to Zendesk , 81% of consumers try to resolve their queries themselves before reaching out for help through a customer service channel. By implementing data-driven self-service platforms, you can build a community and improve your customers’ experience while giving your customer service employees more time to focus on complex queries.
The best self-service platforms for your business
To inspire trust in your customers, you need the right tools. Here are three self-service platforms that are most effective at building trust in your organization.
Help Centers
Help centers bring all the information customers need into a single point of contact. These intelligent knowledge bases go far beyond the traditional FAQ page, collecting relevant data on customer activity to constantly improve service. According to Zendesk, 90% of customers would use this type of service to resolve their queries.
Online communities
The psychological benefits of belonging to a community have played a key role in human evolution . This personal interaction is essential to creating and maintaining a relationship of trust, and this is also applicable to your business.
In addition to being a source of customer information, online communities are a space where consumers can interact and engage with your brand. The more interaction there is, the more valuable feedback and information customers will provide you, which can help you improve the service your business offers.
Customer Service Portals
Customer service portals offer a more engaging and personalized space for customers. They allow consumers to create their own profile and manage their activity, including their interactions, requests and previous issues. This not only gives your customers more control, but also reduces the time your team has to spend on handling simple queries.
Providing a quality customer bc data america phone number experience is the most effective way to gain customer trust, but it's not as easy as it seems. The service standards that customers expect are becoming increasingly high, which means that in order to establish an emotional connection with them, your business must be available at all times.
In this highly competitive and multifaceted environment, technology is essential to ensure a truly differentiated value proposition. But how can companies achieve this?
Empower your customers with self-service platforms
There’s no doubt that today’s consumers want to be in control. According to Zendesk , 81% of consumers try to resolve their queries themselves before reaching out for help through a customer service channel. By implementing data-driven self-service platforms, you can build a community and improve your customers’ experience while giving your customer service employees more time to focus on complex queries.
The best self-service platforms for your business
To inspire trust in your customers, you need the right tools. Here are three self-service platforms that are most effective at building trust in your organization.
Help Centers
Help centers bring all the information customers need into a single point of contact. These intelligent knowledge bases go far beyond the traditional FAQ page, collecting relevant data on customer activity to constantly improve service. According to Zendesk, 90% of customers would use this type of service to resolve their queries.
Online communities
The psychological benefits of belonging to a community have played a key role in human evolution . This personal interaction is essential to creating and maintaining a relationship of trust, and this is also applicable to your business.
In addition to being a source of customer information, online communities are a space where consumers can interact and engage with your brand. The more interaction there is, the more valuable feedback and information customers will provide you, which can help you improve the service your business offers.
Customer Service Portals
Customer service portals offer a more engaging and personalized space for customers. They allow consumers to create their own profile and manage their activity, including their interactions, requests and previous issues. This not only gives your customers more control, but also reduces the time your team has to spend on handling simple queries.