Advanced Telemarketing Analytics for Decision Making
Posted: Sat Dec 07, 2024 8:53 am
I then like to have monitoring meetings with vendors (after signing a mutual non-disclosure agreement) to learn more about whether they are an organization that meets my needs. During monitoring, I focus on many different things. First, I wanted to get a feel for the quality of agents they have. Are they professional, do they seem skilled and knowledgeable, do they represent their brand well, are they reading a script or carrying on a conversation? This is the most important thing.
Additionally, as part of the monitoring session, I would also like to find out if bahamas phone number resource their management is happy with the client monitoring session. Do they have a lot of monitoring meetings organizationally? Is it important to them? Who helps run the meeting organizationally? Does their dialer run efficiently and suit the agent's assigned tasks? These meetings almost always go well, but when you see something that's not normal, it sticks out like a sore thumb. I like to do this before visiting the call center because a lot of information can be revealed during a call monitoring session like this.
From there, it's important to actually visit the call center or conduct a small test. If you have something that's easy enough to set up and can be easily tested with low risk, I think it's not a bad step to take before visiting the call center. If a simple test is not a luxury, then a personal visit to the call center must be the next step. This is your last chance to make sure all of those boxes are indeed ticked to achieve a successful partnership.
Additionally, as part of the monitoring session, I would also like to find out if bahamas phone number resource their management is happy with the client monitoring session. Do they have a lot of monitoring meetings organizationally? Is it important to them? Who helps run the meeting organizationally? Does their dialer run efficiently and suit the agent's assigned tasks? These meetings almost always go well, but when you see something that's not normal, it sticks out like a sore thumb. I like to do this before visiting the call center because a lot of information can be revealed during a call monitoring session like this.
From there, it's important to actually visit the call center or conduct a small test. If you have something that's easy enough to set up and can be easily tested with low risk, I think it's not a bad step to take before visiting the call center. If a simple test is not a luxury, then a personal visit to the call center must be the next step. This is your last chance to make sure all of those boxes are indeed ticked to achieve a successful partnership.