In recent years, conversational commerce, also known as conversation commerce , has positioned itself as a highly effective sales strategy in all sectors thanks to the closeness it generates with customers. Of course, in telecommunications, multiple benefits can be obtained by implementing it.
We are talking about an industry in which it is essential to maintain fluid, close and clear ivory coast whatsapp number data 5 million communication with the client , especially to explain the details and conditions of services such as Internet plans or digital TV, among others.
Telephone and Internet services are vital in today's world, so they tend to have a high demand for customer service. Surely you yourself have had to contact the company to clarify a doubt or solve a problem, hoping to get a satisfactory response as soon as possible.
To do this, companies must have to respond to all queries quickly, but also under an omnichannel approach , guaranteeing the continuity of interactions regardless of whether a customer started the conversation via Google Business Messages and then continued via WhatsApp , for example.
