How are companies taking advantage of it
Posted: Thu Dec 05, 2024 9:24 am
That's why this technology has become so popular in the business environment: it is key to offering timely, 24/7 support . In fact, it can effectively answer 90% of frequently asked questions. In addition, it is capable of reducing response times by up to 99% .
That’s why many people today prefer to have a conversation via a WhatsApp list of india whatsapp phone numbers chatbot instead of communicating with a brand via email or calls.
That's why more and more organizations are adopting this solution. In fact, between 2018 and 2020 alone, chatbots grew by 67% , according to Salesforce figures.
Even according to Statista , the chatbot market size is expected to reach USD 1.25 billion by 2025. This is a huge increase compared to the market size in 2016, which stood at USD 190.8 million.
Bots weren't always so smart
As chatbots began to evolve, their popularity and widespread presence began to reveal certain shortcomings.
Lacking true AI capabilities, chatbots offered scripted, robotic user experiences. Mostly, because they were designed for simple content and FAQs. On top of that, early versions could take nine to 12 months to build and deploy , according to industry figures.
That’s why many people today prefer to have a conversation via a WhatsApp list of india whatsapp phone numbers chatbot instead of communicating with a brand via email or calls.
That's why more and more organizations are adopting this solution. In fact, between 2018 and 2020 alone, chatbots grew by 67% , according to Salesforce figures.
Even according to Statista , the chatbot market size is expected to reach USD 1.25 billion by 2025. This is a huge increase compared to the market size in 2016, which stood at USD 190.8 million.
Bots weren't always so smart
As chatbots began to evolve, their popularity and widespread presence began to reveal certain shortcomings.
Lacking true AI capabilities, chatbots offered scripted, robotic user experiences. Mostly, because they were designed for simple content and FAQs. On top of that, early versions could take nine to 12 months to build and deploy , according to industry figures.