Relevance of content : you should consider that application and its logic is different list of finland whatsapp phone numbers from that of other channels. Therefore, try not to overwhelm users with information, do not send long texts if you can say the same thing with a simpler infographic and take advantage of the richness of other formats, such as videos or QR codes.
Planning automated responses : Before implementing the chatbot, it is necessary to plan all automated responses well, based on conversation trees that cover all possible scenarios. This will facilitate the delivery of accurate and fast responses without having to keep track of how each conversation develops.
Respect customer privacy and spaces : don't be intrusive! Keep in mind that no one logs into the WhatsApp app to receive advertising or messages from a company and there is already enough advertising on all channels. In this case, it is worth taking care of this means of communication and using it only for customer service purposes.
