The Ultimate Guide to SMS Features
Posted: Thu Dec 05, 2024 5:33 am
This term is key, as it plays a fundamental role in creating conversational strategies with AI that resolve user questions in a more human way; that is, the chatbot is able to understand more elaborate questions and phrases, understand the context, recognize patterns, among other functions that seek to humanize the conversation and optimize the use of the chatbot, making it smarter and improving the user experience.
For the customer, this means that instead of finding a list of frequently czech republic whatsapp number data 5 million asked questions with precise answers, they can speak directly to the bot and write the question, just as they think it; in this writing, the user can have spelling mistakes, write the sentence with grammatical errors, use colloquial words.
Go into detail in the way they ask the question and multiple variations and still receive the answer they are looking for in a matter of seconds; thus elevating the customer's experience and satisfaction when contacting the company.
This also translates into cost reductions for your company in a number of ways. On the one hand, the need for calls to the contact center is reduced, as well as the number of agents required to answer frequently asked questions, which optimizes the work of agents by allowing them to focus on solving more complex cases.
For the customer, this means that instead of finding a list of frequently czech republic whatsapp number data 5 million asked questions with precise answers, they can speak directly to the bot and write the question, just as they think it; in this writing, the user can have spelling mistakes, write the sentence with grammatical errors, use colloquial words.
Go into detail in the way they ask the question and multiple variations and still receive the answer they are looking for in a matter of seconds; thus elevating the customer's experience and satisfaction when contacting the company.
This also translates into cost reductions for your company in a number of ways. On the one hand, the need for calls to the contact center is reduced, as well as the number of agents required to answer frequently asked questions, which optimizes the work of agents by allowing them to focus on solving more complex cases.