9 Best Front Alternatives & Competitors in 2025
Posted: Wed Dec 04, 2024 10:18 am
by
Jayanth Padmakumar
Front is an awesome customer support tool tailored for ecommerce and DTC brands, but there are other equally great options out there.
You may be using an ecommerce support tool differently, or perhaps you are looking for a simpler tool that’s easy-to-use. Or possibly one that integrates with the other apps you use to run your business.
You don't need to look any further, because we’ve done the research germany mobile phone number list for you. Here are nine awesome ecommerce customer support tools we recommend, along with their pros and cons. So, if you’re actively looking for a Front alternative, you’ve shown up at the right place.
The 9 Best Front Alternatives
DelightChat
Help Scout
Richpanel
Gorgias
Zendesk
Freshdesk
Reamaze
Tidio
Kustomer
Before we jump into the alternatives, let's have a quick look at why Front is a very popular solution for ecommerce customer service.
What is Front?
Front is a customer communication software built to help teams easily communicate with their customers while combining emails, apps, and team members into a single view. It’s more of a horizontal tool that can be used for a multitude of purposes, one of which happens to be ecommerce customer support. With Front, you can serve your customers across multiple platforms, viz. email, calls, SMS, Live Chat Facebook & WhatsApp.
Pros:
Front is a shared inbox that enables you & your team to get better visibility into all the customer email accounts from one screen.
You can seamlessly collaborate within the app - tag team members to certain tickets, assign tickets, snooze/close tickets, etc.
Front integrates with pretty much all the top business software that you’ll use in your daily workflow.
Cons:
Front is neither a full-fledged customer support tool, nor is it built for ecommerce. This is a big disadvantage since ecommerce store owners have a specific set of requirements that can’t be met using this tool.
A lot of times, emails that are being archived, sent, or deleted aren’t being synced correctly with Gmail.
The notifications system on Front isn’t the best. It is very easy for emails to get lost between emails from technical support and emails from the company.
It takes a lot of time to set up as the settings aren’t intuitive enough.
The plan with the bare minimum features is $24/user/month, but since you need to sign-up with at least two users (licenses), it’s $48/month. This can quickly get costly as you scale up your support team.
You may also want to check out how Front compares to DelightChat.
Now that we've told you about Front, let's dive in and learn about its alternatives.
DelightChat
DelightChat is an ecommerce customer support tool built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
DelightChat offers great value for money being significantly cheaper than the other options on this list.
DelightChat doesn’t penalize you when you add more users to scale up your customer support operations.
Most importantly, you can collaborate with your team right within the app itself. There is no need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like BigCommerce, WooCommerce & Magento.
Sign up today for free!
Help Scout
Help Scout is a clutter-free customer support software that helps companies have meaningful conversations with customers. It’s another easy one-size-fits-all solution that matches your expectations when it comes to managing customer service. It has all the features you need to greatly enhance your productivity and save you countless business hours.
Pros:
Help Scout offers a shared inbox. This feature allows you to group email inboxes by teams, functions, etc. For example, you can have the customer support inbox shared across five team members and the Operations inbox with two team members accessing it.
They also come with a ‘knowledge-base’ feature and a doc site that hosts all the FAQs which can be referred to by your audience.
You can send intent & behavior-driven messages with its in-app messaging feature whenever someone’s on the website and meet the conditions.
It integrates with a host of tools, including Shopify.
Lastly, Help Scout’s reporting feature is top-notch. Track SLAs, number of conversations, happiness score, and the whole shebang.
Cons:
While Help Scout is an awesome software, it’s not built for ecommerce. It lacks the features and the design that’s meant for ecommerce stores. Plus, its Shopify integration doesn’t really cut it.
It’s much easier to manage all your customer queries across different channels on one single screen. But that’s not the case with Help Scout. You need to navigate around to find stuff to make it work.
Help Scout’s basic plan starts at $25/user/month, which can quickly become EXPENSIVE if you have a large support team of 10+ agents.
You can’t add more than one store to the same account if you run multiple ecommerce stores. It’s far from ideal to constantly be logging in and out of different accounts.
You may also want to check out how Help Scout compares to DelightChat.
Richpanel
Richpanel helps ecommerce businesses to manage their customer support seamlessly. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. This saves a lot of time & helps the support reps be more productive.
Pros:
Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp.
You can eliminate up to 30% repetitive support requests with its self-service feature. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
It integrates with top ecommerce platforms like Shopify, Magento & WooCommerce.
In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support.
Cons:
According to a lot of customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive.
Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey.
Richpanel isn’t built for seamless collaboration with your team. You might still have to use an additional tool to collaborate with your teammates for day-to-day activities.
Richpanel caps the number of orders you can process on the platform. In their lowest plan, you can process a maximum of 1000 orders per month.
You may also want to check out how Richpanel compares to DelightChat.
Gorgias
Gorgias is a customer service tool designed for ecommerce stores. They integrate with Shopify, BigCommerce & WooCommerce. They have a great integration with Shopify that helps support agents to deliver great customer support seamlessly.
Jayanth Padmakumar
Front is an awesome customer support tool tailored for ecommerce and DTC brands, but there are other equally great options out there.
You may be using an ecommerce support tool differently, or perhaps you are looking for a simpler tool that’s easy-to-use. Or possibly one that integrates with the other apps you use to run your business.
You don't need to look any further, because we’ve done the research germany mobile phone number list for you. Here are nine awesome ecommerce customer support tools we recommend, along with their pros and cons. So, if you’re actively looking for a Front alternative, you’ve shown up at the right place.
The 9 Best Front Alternatives
DelightChat
Help Scout
Richpanel
Gorgias
Zendesk
Freshdesk
Reamaze
Tidio
Kustomer
Before we jump into the alternatives, let's have a quick look at why Front is a very popular solution for ecommerce customer service.
What is Front?
Front is a customer communication software built to help teams easily communicate with their customers while combining emails, apps, and team members into a single view. It’s more of a horizontal tool that can be used for a multitude of purposes, one of which happens to be ecommerce customer support. With Front, you can serve your customers across multiple platforms, viz. email, calls, SMS, Live Chat Facebook & WhatsApp.
Pros:
Front is a shared inbox that enables you & your team to get better visibility into all the customer email accounts from one screen.
You can seamlessly collaborate within the app - tag team members to certain tickets, assign tickets, snooze/close tickets, etc.
Front integrates with pretty much all the top business software that you’ll use in your daily workflow.
Cons:
Front is neither a full-fledged customer support tool, nor is it built for ecommerce. This is a big disadvantage since ecommerce store owners have a specific set of requirements that can’t be met using this tool.
A lot of times, emails that are being archived, sent, or deleted aren’t being synced correctly with Gmail.
The notifications system on Front isn’t the best. It is very easy for emails to get lost between emails from technical support and emails from the company.
It takes a lot of time to set up as the settings aren’t intuitive enough.
The plan with the bare minimum features is $24/user/month, but since you need to sign-up with at least two users (licenses), it’s $48/month. This can quickly get costly as you scale up your support team.
You may also want to check out how Front compares to DelightChat.
Now that we've told you about Front, let's dive in and learn about its alternatives.
DelightChat
DelightChat is an ecommerce customer support tool built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
DelightChat offers great value for money being significantly cheaper than the other options on this list.
DelightChat doesn’t penalize you when you add more users to scale up your customer support operations.
Most importantly, you can collaborate with your team right within the app itself. There is no need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like BigCommerce, WooCommerce & Magento.
Sign up today for free!
Help Scout
Help Scout is a clutter-free customer support software that helps companies have meaningful conversations with customers. It’s another easy one-size-fits-all solution that matches your expectations when it comes to managing customer service. It has all the features you need to greatly enhance your productivity and save you countless business hours.
Pros:
Help Scout offers a shared inbox. This feature allows you to group email inboxes by teams, functions, etc. For example, you can have the customer support inbox shared across five team members and the Operations inbox with two team members accessing it.
They also come with a ‘knowledge-base’ feature and a doc site that hosts all the FAQs which can be referred to by your audience.
You can send intent & behavior-driven messages with its in-app messaging feature whenever someone’s on the website and meet the conditions.
It integrates with a host of tools, including Shopify.
Lastly, Help Scout’s reporting feature is top-notch. Track SLAs, number of conversations, happiness score, and the whole shebang.
Cons:
While Help Scout is an awesome software, it’s not built for ecommerce. It lacks the features and the design that’s meant for ecommerce stores. Plus, its Shopify integration doesn’t really cut it.
It’s much easier to manage all your customer queries across different channels on one single screen. But that’s not the case with Help Scout. You need to navigate around to find stuff to make it work.
Help Scout’s basic plan starts at $25/user/month, which can quickly become EXPENSIVE if you have a large support team of 10+ agents.
You can’t add more than one store to the same account if you run multiple ecommerce stores. It’s far from ideal to constantly be logging in and out of different accounts.
You may also want to check out how Help Scout compares to DelightChat.
Richpanel
Richpanel helps ecommerce businesses to manage their customer support seamlessly. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. This saves a lot of time & helps the support reps be more productive.
Pros:
Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp.
You can eliminate up to 30% repetitive support requests with its self-service feature. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
It integrates with top ecommerce platforms like Shopify, Magento & WooCommerce.
In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support.
Cons:
According to a lot of customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive.
Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey.
Richpanel isn’t built for seamless collaboration with your team. You might still have to use an additional tool to collaborate with your teammates for day-to-day activities.
Richpanel caps the number of orders you can process on the platform. In their lowest plan, you can process a maximum of 1000 orders per month.
You may also want to check out how Richpanel compares to DelightChat.
Gorgias
Gorgias is a customer service tool designed for ecommerce stores. They integrate with Shopify, BigCommerce & WooCommerce. They have a great integration with Shopify that helps support agents to deliver great customer support seamlessly.