These mechanics work to increase the check and retain customers, but it is important to follow several rules.
The mailing should be timely and moderate. Correctly configured triggers are half the success. Mailing with or without reason "terrorizes" the client, this is perhaps the worst thing that can happen to your reputation.
The customer should be able to get help quickly. Anything can happen in delivery - payment may be delayed, the courier may be late, the product may be stale. Your support should quickly solve the problem, answer a burning question, or offer a bonus as an apology.
Ask for feedback. Regular evaluation of the company's work shows your customer focus. User comments, especially unpleasant ones, optimize work and improve the service. Of course, if you draw conclusions from them.
How MTS Exolve can help e-grocery
MTS Exolve will help you set up automatic communication and trigger uruguay consumer email list mailings across all necessary channels. With its help, you can implement any promotional campaign, set up notifications about crediting or writing off bonuses, connect service messages to simplify registration and tracking the order status, set up work with the support service.
The service integrates with any CRM as easily as possible and makes communication with clients comfortable.
Conclusions
E-grocery is a rapidly growing area, whose consumers value comfort. In order for customers to stay with you for a long time, it is necessary to make the interaction as convenient as possible. This can be implemented using CRM marketing tools. MTS Exolve, a service that integrates with any CRM, can help with setting up trigger mailings, promotions, and much more.
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