11 Best Tawkto Alternatives & Competitors in 2025
Posted: Wed Dec 04, 2024 9:55 am
DTC brands, but there are other equally great options out there.
You may be using an ecommerce support tool differently, or perhaps you are looking for a simpler tool that’s easy-to-use. Or possibly one that integrates with the other apps you use to run your business.
You don't need to look any further, because we’ve done the research for you. Here are nine awesome ecommerce customer support tools we recommend, along with their pros and cons. So, if you’re actively france mobile phone number list looking for a Tawk.to alternative, you’ve shown up at the right place.
The 11 Best Tawk.to Alternatives
DelightChat
Zendesk
Freshdesk
Intercom
Tidio
Reamaze
Richpanel
Gorgias
Help Scout
Kustomer
Front
Before we jump into the alternatives, let's have a quick look at why Tawk.to is a very popular solution for ecommerce customer service.
What is Tawk.to?
Tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. It is an ecommerce support tool that lets you monitor and chat with the visitors on your website, respond to support tickets, and create a help center to empower customers to help themselves.
Tawk.to dashboard
Pros:
With tools like Live Chat, Ticketing, a Knowledge Base, and video & voice add-ons, you have what you need to be there for customers when and where they need you most.
You can tag and assign conversations to members of your team and ensure the right person is responding at the right time. This means your agents can not only collaborate but also respond to queries with more context.
You can create knowledge bases for both your team as well as customers. This empowers your agents to perform better and allow customers to resolve their queries independently without talking to an agent.
The price is probably the most attractive part of Tawk.to. You have all the basic features that this customer support tool offers for free.
Cons:
Tawk.to isn’t built for ecommerce. This is a big disadvantage since ecommerce store owners have a specific set of requirements that can’t be met using this tool.
Their interface isn’t exactly attractive nor straightforward to use.
There have been many reports of issues with notifications not showing up. This could result in messages getting missed and responses delayed, which is the last thing your customers want.
While the tool may be free, the features you get are quite limited and you'll need to purchase add-ons for multiple features including removing their company branding.
You may also want to check out how Tawk.to compares to DelightChat.
DelightChat
DelightChat is an ecommerce customer support tool built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
DelightChat offers great value for money being significantly cheaper than the other options on this list.
DelightChat doesn’t penalize you when you add more users to scale up your customer support operations.
Most importantly, you can collaborate with your team right within the app itself. There is no need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like BigCommerce, WooCommerce & Magento.
Sign up today for free!
Zendesk
Zendesk is a multi-billion dollar SaaS company that helps organizations with customer support software. Zendesk comes with a long list of features, integrates with almost all the apps in your stack, and caters to industries from every sector. If you think of customer service software as an industry, Zendesk would be somewhere at the top.
Zendesk dashboard
Pros:
Zendesk is said to have one of the best live chat tools available in the market. This chat tool comes with an extensive set of features like behavioral triggers, live visitor tracking, chat ratings, file sending, etc.
It comes with a powerful FAQ building feature where you can store your visitor’s most asked questions and relevant information about your ecommerce store.
Besides that, it has a unified communications interface where you can answer your customer queries natively. Zendesk supports platforms such as WhatsApp, WeChat & Facebook.
Cons:
Zendesk is heavy, boring, and not intuitive. It can be near impossible to navigate without a demo from a sales rep.
Zendesk is quite a generic tool. It’s NOT built for ecommerce brands. Ecommerce brands have very specific needs & their customer support requirements are very distinct and different from other industries.
It is really expensive. Their support suite Professional plan costs $89/month/user.
You just can’t collaborate with your teammates on Zendesk easily. They have basic collaboration features but that doesn’t facilitate having a seamless conversation.
You may also want to check out how Zendesk compares to DelightChat.
Looking for a feature-rich and affordable Shopify helpdesk?
Try DelightChat, the omnichannel helpdesk that lets you manage support across channels from one screen while helping you save 10+ hours every week through automations.
Learn more
Freshdesk
Freshdesk (from Freshworks) is a popular name in the customer service industry. Freshworks was named a “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center. It comes with an exhaustive set of features that make it an all-inclusive customer service tool for companies across most industries.
Freshdesk dashboard
Pros:
Freshdesk flaunts omnichannel customer service. They integrate with pretty much all the channels through which a customer may contact you. This includes live chat, Apple Business Chat, WhatsApp, email, Facebook, and the likes.
Freshdesk integrates with over 600 apps besides the ones already in the Freshworks ecosystem. This makes it easier for someone to opt for Freshdesk if they’re already using their product.
Their chatbot called Freddy AI lets you deploy intent & behavior-based bots that trigger when it meets the requirements.
Freshdesk comes with several in-app collaboration features that make it easy for team members to work together and resolve tickets.
Cons:
Freshdesk is not a tool you can set up and start using in minutes. You need a demo and a few hours to understand how everything works.
It is NOT built for ecommerce brands. Ecommerce brands have specific needs such as deep platform integrations, customer information, modifying order data, and more.
They're not exactly affordable, especially if you want to unlock the main features. Their omnichannel helpdesk costs $77/user/month. It’s not a good fit for SME brands who are striving to do their best and need an extensive set of features.
Although Freshdesk comes with in-app collaboration features, it’s not very helpful to have a seamless conversation with your teammates.
It’s designed more as a ticketing system that treats a customer as a lifeless ticket number. This triggers a mentality of “resolving tickets” and not “having a conversation.”
You may also want to check out how Freshdesk compares to DelightChat.
Intercom
Intercom is a Conversational Relationship Platform (CRP). You can use it to build better customer relationships through personalized, messenger-based experiences across the customer journey. Some of the world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
Intercom dashboard
Pros:
With Intercom, you can build custom chatbots that connect to your tech stack, automate workflows behind the scenes, and act as extensions of your sales and support teams.
You can create multilingual articles for your global customers for faster self-serve answers.
Their chatbot 'Resolution Bot' automatically recognizes similar questions from past conversations to serve up the best answers. This means the chatbot will respond to repetitive queries allowing your agents to focus on tasks that need more attention.
They have over 250 integrations so you can connect most tools you use on a day-to-day basis to Intercom.
Cons:
Intercom is not exactly intuitive. It can be difficult to navigate and find the things you need. You need a demo and a few hours to understand how everything works. It isn’t a tool you can set up and start using in minutes.
It is NOT built for ecommerce brands. Ecommerce brands have specific needs such as deep platform integrations, customer information, modifying order data, and more.
They're not exactly affordable, especially if you want to unlock the main features. Their cheapest plan costs $39/month for a single seat. Moreover, their pricing structure is extremely complicated and near-impossible to understand.
Many Intercom users have reported that support takes a lot of time. So if you’re looking for prompt, personalized customer service, you may be out of luck.
You may also want to check out how Intercom compares to DelightChat.
Tidio
Tidio is a great customer service tool to help ecommerce companies have better conversations with their customers. You can use Tidio to connect with your customers and solve their queries in a timely and efficient manner. It’s equipped with the features to help your agents manage customer support better.
Tidio dashboard
Pros:
Tidio enables you & your team to monitor conversations from live chat, messenger, and emails from one screen.
Tidio’s live chat allows you to connect with visitors in real-time through customizable widgets.
You can also automate the most frequently asked questions by your customers helping your agents save time.
Tidio has integrations with most top business software that you’ll be using in your daily workflow.
Cons:
Tidio is not a tool keeping ONLY ecommerce store owners in mind. This means your specific set of requirements can’t be met by using this tool.
You can’t manage customer conversations from Whatsapp, Instagram, and Twitter using Tidio.
You can’t view messages from multiple properties on one Tidio tab, this could be extremely inconvenient if you’re managing multiple ecommerce stores
You may be using an ecommerce support tool differently, or perhaps you are looking for a simpler tool that’s easy-to-use. Or possibly one that integrates with the other apps you use to run your business.
You don't need to look any further, because we’ve done the research for you. Here are nine awesome ecommerce customer support tools we recommend, along with their pros and cons. So, if you’re actively france mobile phone number list looking for a Tawk.to alternative, you’ve shown up at the right place.
The 11 Best Tawk.to Alternatives
DelightChat
Zendesk
Freshdesk
Intercom
Tidio
Reamaze
Richpanel
Gorgias
Help Scout
Kustomer
Front
Before we jump into the alternatives, let's have a quick look at why Tawk.to is a very popular solution for ecommerce customer service.
What is Tawk.to?
Tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. It is an ecommerce support tool that lets you monitor and chat with the visitors on your website, respond to support tickets, and create a help center to empower customers to help themselves.
Tawk.to dashboard
Pros:
With tools like Live Chat, Ticketing, a Knowledge Base, and video & voice add-ons, you have what you need to be there for customers when and where they need you most.
You can tag and assign conversations to members of your team and ensure the right person is responding at the right time. This means your agents can not only collaborate but also respond to queries with more context.
You can create knowledge bases for both your team as well as customers. This empowers your agents to perform better and allow customers to resolve their queries independently without talking to an agent.
The price is probably the most attractive part of Tawk.to. You have all the basic features that this customer support tool offers for free.
Cons:
Tawk.to isn’t built for ecommerce. This is a big disadvantage since ecommerce store owners have a specific set of requirements that can’t be met using this tool.
Their interface isn’t exactly attractive nor straightforward to use.
There have been many reports of issues with notifications not showing up. This could result in messages getting missed and responses delayed, which is the last thing your customers want.
While the tool may be free, the features you get are quite limited and you'll need to purchase add-ons for multiple features including removing their company branding.
You may also want to check out how Tawk.to compares to DelightChat.
DelightChat
DelightChat is an ecommerce customer support tool built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
DelightChat offers great value for money being significantly cheaper than the other options on this list.
DelightChat doesn’t penalize you when you add more users to scale up your customer support operations.
Most importantly, you can collaborate with your team right within the app itself. There is no need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like BigCommerce, WooCommerce & Magento.
Sign up today for free!
Zendesk
Zendesk is a multi-billion dollar SaaS company that helps organizations with customer support software. Zendesk comes with a long list of features, integrates with almost all the apps in your stack, and caters to industries from every sector. If you think of customer service software as an industry, Zendesk would be somewhere at the top.
Zendesk dashboard
Pros:
Zendesk is said to have one of the best live chat tools available in the market. This chat tool comes with an extensive set of features like behavioral triggers, live visitor tracking, chat ratings, file sending, etc.
It comes with a powerful FAQ building feature where you can store your visitor’s most asked questions and relevant information about your ecommerce store.
Besides that, it has a unified communications interface where you can answer your customer queries natively. Zendesk supports platforms such as WhatsApp, WeChat & Facebook.
Cons:
Zendesk is heavy, boring, and not intuitive. It can be near impossible to navigate without a demo from a sales rep.
Zendesk is quite a generic tool. It’s NOT built for ecommerce brands. Ecommerce brands have very specific needs & their customer support requirements are very distinct and different from other industries.
It is really expensive. Their support suite Professional plan costs $89/month/user.
You just can’t collaborate with your teammates on Zendesk easily. They have basic collaboration features but that doesn’t facilitate having a seamless conversation.
You may also want to check out how Zendesk compares to DelightChat.
Looking for a feature-rich and affordable Shopify helpdesk?
Try DelightChat, the omnichannel helpdesk that lets you manage support across channels from one screen while helping you save 10+ hours every week through automations.
Learn moreFreshdesk
Freshdesk (from Freshworks) is a popular name in the customer service industry. Freshworks was named a “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center. It comes with an exhaustive set of features that make it an all-inclusive customer service tool for companies across most industries.
Freshdesk dashboard
Pros:
Freshdesk flaunts omnichannel customer service. They integrate with pretty much all the channels through which a customer may contact you. This includes live chat, Apple Business Chat, WhatsApp, email, Facebook, and the likes.
Freshdesk integrates with over 600 apps besides the ones already in the Freshworks ecosystem. This makes it easier for someone to opt for Freshdesk if they’re already using their product.
Their chatbot called Freddy AI lets you deploy intent & behavior-based bots that trigger when it meets the requirements.
Freshdesk comes with several in-app collaboration features that make it easy for team members to work together and resolve tickets.
Cons:
Freshdesk is not a tool you can set up and start using in minutes. You need a demo and a few hours to understand how everything works.
It is NOT built for ecommerce brands. Ecommerce brands have specific needs such as deep platform integrations, customer information, modifying order data, and more.
They're not exactly affordable, especially if you want to unlock the main features. Their omnichannel helpdesk costs $77/user/month. It’s not a good fit for SME brands who are striving to do their best and need an extensive set of features.
Although Freshdesk comes with in-app collaboration features, it’s not very helpful to have a seamless conversation with your teammates.
It’s designed more as a ticketing system that treats a customer as a lifeless ticket number. This triggers a mentality of “resolving tickets” and not “having a conversation.”
You may also want to check out how Freshdesk compares to DelightChat.
Intercom
Intercom is a Conversational Relationship Platform (CRP). You can use it to build better customer relationships through personalized, messenger-based experiences across the customer journey. Some of the world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
Intercom dashboard
Pros:
With Intercom, you can build custom chatbots that connect to your tech stack, automate workflows behind the scenes, and act as extensions of your sales and support teams.
You can create multilingual articles for your global customers for faster self-serve answers.
Their chatbot 'Resolution Bot' automatically recognizes similar questions from past conversations to serve up the best answers. This means the chatbot will respond to repetitive queries allowing your agents to focus on tasks that need more attention.
They have over 250 integrations so you can connect most tools you use on a day-to-day basis to Intercom.
Cons:
Intercom is not exactly intuitive. It can be difficult to navigate and find the things you need. You need a demo and a few hours to understand how everything works. It isn’t a tool you can set up and start using in minutes.
It is NOT built for ecommerce brands. Ecommerce brands have specific needs such as deep platform integrations, customer information, modifying order data, and more.
They're not exactly affordable, especially if you want to unlock the main features. Their cheapest plan costs $39/month for a single seat. Moreover, their pricing structure is extremely complicated and near-impossible to understand.
Many Intercom users have reported that support takes a lot of time. So if you’re looking for prompt, personalized customer service, you may be out of luck.
You may also want to check out how Intercom compares to DelightChat.
Tidio
Tidio is a great customer service tool to help ecommerce companies have better conversations with their customers. You can use Tidio to connect with your customers and solve their queries in a timely and efficient manner. It’s equipped with the features to help your agents manage customer support better.
Tidio dashboard
Pros:
Tidio enables you & your team to monitor conversations from live chat, messenger, and emails from one screen.
Tidio’s live chat allows you to connect with visitors in real-time through customizable widgets.
You can also automate the most frequently asked questions by your customers helping your agents save time.
Tidio has integrations with most top business software that you’ll be using in your daily workflow.
Cons:
Tidio is not a tool keeping ONLY ecommerce store owners in mind. This means your specific set of requirements can’t be met by using this tool.
You can’t manage customer conversations from Whatsapp, Instagram, and Twitter using Tidio.
You can’t view messages from multiple properties on one Tidio tab, this could be extremely inconvenient if you’re managing multiple ecommerce stores