Service optimization is something that can be useful

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The need for communication found points of intersection with professional activity. Studying people and knowing the peculiarities of their psychology helped me a lot in business, namely: when establishing communications both between company employees and when communicating with online store clients. Describe your target audience? Our main clients are construction companies, both small companies and large structures. The key factor is the size of the object they take on. On average, the life cycle of construction equipment is 5 years. If we talk about construction fasteners, they themselves do not change much, but the technologies of their installation change. For example, powder and gas guns are technological breakthroughs in this area, they have seriously changed the market for the installation of fasteners.



It is characteristic that we now sell most vietnam email list of the fasteners not for the construction of new objects, but for the reconstruction of old ones. This segment works for itself, since nothing lasts forever, and renovation programs are actively being implemented in many Russian cities. What do you think is the most important thing in customer communications? I engaged teachers from the Department of Psychiatry and Psychotherapy as business consultants. And most of the specialists unanimously stated that the most important thing in communication with a client is sincerity. Sooner or later, a person will feel manipulation and may refuse the company's services. for many companies on the market.



Good service always pleasantly surprises. The critical parameters are the tone of voice and the involvement of the sales manager. The client must feel understood and expected. Thus, the most effective approach to providing services is from the point of view of satisfying the needs of clients: both technological and psychological. Are there really still sales department employees who allow themselves to behave disinterestedly, since their salary directly depends on the number of sales? Only large companies can afford highly qualified sales specialists and call center employees, as these are very highly paid positions. Outsourcing a quality call center is also not cheap. However, even small companies can afford to hire a coach or business trainer who will bring the level of communication of managers to a professional level.