The mandatory use of this 0303 prefix helps to italy business fax list identify and block advertising calls and service offers. And the rule will come into effect this Thursday for calls made from cell phone numbers. In the case of landline calls, companies must comply with the change starting in June.
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Find out what changes with the creation of the prefix 0303, to identify telemarketing calls
Calls all day, night, weekends…
It is not new that consumers seek out Reclame AQUI to complain about the high volume of calls received from telemarketing companies from telephone operators, banks or debt collection companies that call several times a day, including at night and on weekends.
Whether it’s to sell a product or to look for someone who doesn’t own the phone line, these persistent calls wear out consumers’ patience. Like this consumer from São Paulo (SP), who has been disturbed at work. “Good afternoon. I have been receiving persistent calls (automatic or not) from this institution, looking for Mrs. Ivete, who is my mother-in-law, selling payroll loans to pensioners. I have warned her MANY times that this phone doesn’t belong to her, but I keep getting the calls. These calls disrupt my work every day, because I have to answer them because I have a manager, director, employees and suppliers. My phone is registered with PROCON’s do not disturb feature and even so these calls don’t stop, even interrupting meetings and my concentration in my daily routine. I ask that you stop immediately, or the appropriate measures will be taken. Thank you.”
In the case of this consumer from Gravataí (RS), the calls drop when they are answered : “Oi hasn’t stopped calling me since I moved to another city. They keep calling me like robots. Most of the calls drop when I answer, just to bother me. Then, when I ask the telemarketer to remove my number from their database, they hang up on me. It’s such a shame. I can’t stand all this harassment anymore.”
Consumers can register phone numbers for “Do Not Disturb”
Currently, consumers who do not wish to receive telemarketing calls from telecommunications companies can register on the so-called “do not disturb” list, which can be done through the website www.naomeperturbe.com.br .
Anatel clarifies that “the code 0303 will be used exclusively and obligatorily for active telemarketing activities and telecommunications networks must allow this number to be clearly identified on the user’s device display. In addition, operators must preventatively block calls originating from active telemarketing at the consumer’s request.”
Finally, Anatel highlights that operators must preventively block calls originating from active telemarketing at the consumer's request.
Do you know what telemarketing calls are?
The creation and approval of this identification with the code 0303 in calls took place in December 2021 and will come into effect this year. The regulation is carried out through Act No. 10,413 .
As determined by Anatel last year, the deadline for implementing the rules established in the Procedure is 90 days for mobile telephone providers and 180 days for fixed telephone operators. The company adds that active telemarketing is the practice of offering products or services through calls or telephone messages, previously recorded or not.
