Contact management
Tracking interactions and activities
Scheduling Activities and Reminders
Managing sales funnels
Sales automation
CRM Trends for 2019 by Software Advice
Using CRM software is essential to improve customer experience
Salesforce says that the use of technology is necessary for a company to offer an outstanding customer experience. This is because CRM tools help maintain a balance between a high sales volume and sufficiently personalized attention.
Sales Statistics by Salesforce
82% of companies use a CRM to generate sales reports
In a report generated by Grandview, 82% of organizations saudi arabia whatsapp number surveyed say they use a CRM for their sales reporting. This type of tool is essential, as it accumulates all the information about customers over several years and allows it to be displayed in an aggregated form.
CRM Market Size Reportby Grandview
Statistics on the impact of CRM
In general, implementing a CRM has a huge impact on companies. Not only do they force you to have a defined sales process, but they also help you gather more information about your customers and the market.
Nowadays, it is vital that employees of a company can access their information from anywhere. With a cloud CRM software, you can download essential data about your customers very easily.
Using a mobile device increased productivity for 50% of teams
For a few years now, companies have had the expectation of being connected from anywhere in the world. A cloud-based CRM makes it easy for you to quickly access the information you need, reducing waiting times and the need to communicate with other colleagues on the sales team.
CRM Forrester Waves Evaluation by Forrester
Easy access to data speeds up the sales process by 8% to 14%
Speed during the sales process is very important to increase the conversion rate. Being agile when responding to the client keeps the negotiation active and fresh. On the contrary, delays in responses and interactions with prospects can cause a sale to stagnate.
