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Artificial Intelligence is no longer a job seekers database science fiction concept, but a reality that has shaken up every business sector. However, amidst this widespread adoption, companies cannot simply acknowledge the presence of AI; they must identify what value this technology offers to their operations and customer experience.
The true business value of AI technologies lies in their ability to transform data into decisions, automate time-consuming tasks, improve employee performance, and personalize customer interactions, thereby helping us improve the bottom line.
In this article, we draw on statistics from Zendesk Research, which provide us with evidence-based insights into the transformative impact of AI. We explore how these AI-powered tools are not just technological enhancements, but essential assets that can boost business value.
Improving customer service efficiency with AI
The customer service space faces the challenge of constant repetition, and this is where AI-powered bots provide a transformative solution.
These AI entities not only respond, they also interact, solve and learn, thus reducing repeated queries.
AI provides fast and consistent responses, improving customer service efficiency and alleviating some of the workload for your agents. This immediacy and consistency in addressing customer issues can lead to a 12% improvement in automated query handling, streamlining your workflow and improving customer satisfaction.
In this article we delve into the future of AI technologies in customer service.
Empowering Agents: From Idea to Action
AI’s transformative influence is not limited to customer interaction; it will forever change the agent workplace. AI tools empower agents with actionable insights, allowing them to handle complex queries more professionally.
More sophisticated capabilities such as conversation summarization, appropriate tone, and consistent responses save significant time and increase communication effectiveness. This empowerment is reflected in a 90% rate of reopened cases with the same agent, ensuring continuity and a better understanding of customer issues.
