This compares to running an outbound telemarketing campaign azerbaijan phone number library where we know from the outset how many prospects we are calling and have a good idea of how long it will take to make those calls. Therefore, for inbound telemarketing service management to be successful, the reports you design must be easy to read and help you find any patterns that may be occurring, thereby helping the operations team determine the best plan of action. For inbound reporting, it's important to not only capture calls handled by agents, but also drill down into calls that agents didn't handle.
It's easy to list what happened to the calls an agent handled, either they were sold or declined, or they dialed the wrong number. And a lot of times you can listen back and forth to these calls via recording to determine what happened. The less easy part to determine is what happens to calls that come in but aren't handled. Did the customer hear the greeting and realize they dialed the wrong number? Did they wait too long and then hang up? Or they may be calling outside of campaign business hours.
