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Post-course student care is an important factor in maintaining relationships and engagement with students.

Calling to survey the quality of teaching not only shows concern but also helps businesses collect feedback to improve services.

In addition, congratulating students on special germany fax ...

Remember that you are listening. Focus your attention on the speaker and make it seem like there is only one thing that interests you right now: what they are saying.

Consider their opinions carefully. Don't belittle or dismiss what you're hearing, and don't show disrespect.

Of course, you don't ...

Many businesses always wonder how calls to the Contact Center system are distributed to the right employees and related support departments?

Yes, the answer is ACD - a tool that helps automatically distribute calls in the Contact Center system, helping businesses effectively handle incoming calls ...

December 21, 2020/ in Customer Care , Call Management
CRM Contact Center solution - smart utilities of modern technology have contributed an important part in improving customer care services as well as consulting and sales for businesses. And one of the great tools that we want to share with you ...

In recent years, sales call center technology has made significant strides in improving the ability to receive information from customers and sales consulting services for businesses.

However, the diversity of switchboard types also makes businesses confused in choosing the right switchboard ...

By 1996, the use of the internet and instant messaging had grown enough to allow businesses to use email and 1-on-1 chat, making it even more convenient for individuals to interact with customers.


Customer care management software – CRM has begun to take shape. In the early 2000s, customer support ...

Customer service translated into Vietnamese is customer service, and can be roughly understood as customer care activities. All customer care activities of the Enterprise are aimed at increasing the level of satisfaction of customers when experiencing the service. So what factors affect the work of ...

November 13, 2024/in Call Center, Call Center, Contact Center, CRM, Inbound Customer care, IVR Voice Broadcast
It can be seen that some businesses have long trusted and used Dialer Outbound thanks to its outstanding efficiency and the values ​​it brings. As technology develops, advanced solutions ...